- Friday, March 26, 2021
8:00 am - 4:00 pm
Duration: 1 day
Start Time: 8:00AM* – Finish 4:00PM*
*Time Zone: Australian Eastern Standard Time (AEST) – Queensland
This one-day course applies to all persons who enter into and administer facilities management contracts. Overall this course provides practical guidance to owners, consultants and contractors for effective FM. The course proposes a contract administration framework that identifies the necessary skills for contract managers to carry out theirs functions confidently and competently with a minimum of conflict and disputation. Each of these requisite skill areas are addressed in the course.
Background to Facilities Management
- Contract administration framework
- What is facilities management?
- Facilities management v asset management
- Outsourcing
Contractual and Legal Skills
- What is a contract?
- Types of contracts
- Elements of a contract
- Documenting the contract
- Tendering process
- Terms and conditions
- Breach of contract
- Contract interpretation
- Risk management
Commercial Skills
- The need for a commercial approach
- How do you make good commercial decisions?
- Commercial factors to consider
Standard-Form Contracts
- Standard-from contracts
- AS 4000 – 1997 suite of documents
- Purpose and benefits
- Limitations
- Asset maintenance and services contracts
Contract Administration
- Project management triangle
- Key clauses
- Security
- Insurance
- Commencement and progress
- Access to the premises
- Working hours
- Extension of time
- Delay damages
- Latent conditions
- Assignment and subcontracting
- Variations
- Payment
- Managing change
- Managing performance
Interpersonal Skills
- FM relationship management gap
- Relationship and people skills
- Good communication skills
- Leadership
- Building trust
- Responding to negative behaviour
- Conflict resolution
Contract Adherence and Due Process
- Importance of adherence
- Due process
- Compliance
Summary